Payoneer Chaos
I use Payoneer to get paid by my customers. I am supposed to paid an up front fee for producing content and then royalties on a regular …
Overview
What is Payoneer?
Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.
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Popular Features
- Fraud Detection (9)3.434%
- Payment Form Acceptance (9)1.818%
- Billing and Invoicing Support (10)1.515%
- Global Support (10)1.111%
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What is Payoneer?
Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Payoneer?
Payoneer is a partner for digital commerce,
everywhere. From borderless payments to boundless growth, Payoneer
promises any business, in any market, the technology, connections and
confidence to participate and flourish in the new global economy.
Payoneer Video
A Universe of Opportunities | Payoneer connects the world together on a single platform, to make it as easy to do business globally as it is locally.
Whether sending or receiving marketplace payouts, getting paid by international clients, payingremote contractors, optimizing...
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Payoneer Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.
Reviewers rate Fraud Detection highest, with a score of 3.4.
The most common users of Payoneer are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Payoneer is a versatile payment gateway that has been widely used by freelancers, vendors, and businesses to facilitate hassle-free transactions without tax deductions. Users have reported positive experiences with the platform, highlighting its ability to receive money from different vendors and tester sites without any hassle or commission charges. The quick and simple registration process, with account verification typically taking less than an hour, has been praised by users who appreciate the seamless onboarding experience. One of the key advantages of Payoneer is its flexibility in receiving money from anywhere in any currency, which can then be easily deposited into the user's bank account within 24 hours. This feature has made Payoneer popular among international freelancers and businesses who need to receive payments from clients around the world. Additionally, referring Payoneer to others can result in earning through their first transactions, making the platform an all-rounder earning solution.
However, some users have encountered issues with Payoneer's transaction blocking feature, which blocks transactions without reason and causes inconvenience and delays in accessing funds. The customer support provided by Payoneer has also been inconsistent according to user feedback, with some feeling misled or frustrated by the lack of assistance. Another area of concern highlighted by users is the payment approval process, which can take longer than expected and cause delays in receiving funds. Users have expressed dissatisfaction with the annual fee charged by Payoneer, especially if it is deducted from a small payment amount. Additionally, resolving issues with Payoneer accounts has proven challenging for some users, who have reported difficulties in reaching a resolution and even account closure without a clear explanation.
Despite these limitations and support issues, Payoneer continues to be regarded as one of the best solutions for receiving international remittance and converting it into local currency. Its ease-of-use and wide range of use cases have made it valuable for freelancers, businesses with international clients, and even industries like music where it facilitates the collection of mechanical royalties. Users appreciate Payoneer's convenience, security, and ability to simplify financial transactions across borders. Many businesses have integrated Payoneer into their operations, leveraging its payment gateway capabilities for mass payouts, online shopping, payment for goods and services, and withdrawal of money from banks. The platform's integration with accounting software has also made it a convenient solution for accepting online payments. Overall, despite some challenges reported by users, Payoneer serves as a reliable and versatile payment gateway for various user needs.
Global Acceptance: Many users have praised Payoneer for its wide acceptance worldwide, allowing them to easily send and receive payments internationally. This feature has been appreciated by a significant number of reviewers.
Nominal Exchange Rates: Several users have mentioned that they appreciate the nominal exchange rates offered by Payoneer compared to similar platforms like PayPal. This has been seen as a positive aspect by numerous customers.
Useful Tracking Feature: The tracking feature provided by Payoneer has been found useful by many reviewers for keeping tabs on their transactions, payments, and balances. Users have expressed their satisfaction with this feature in their feedback.
Slow customer service resolution: Several users have complained about the slow resolution of issues by the Payoneer customer service team. Users feel frustrated with the lack of prompt assistance and express a desire for faster response times.
Limited availability for international payments: Some users have reported that sending and receiving payments from certain countries is still not available on Payoneer. This limitation hinders their ability to conduct business globally and is seen as a significant drawback by these users.
Long time for international payments: There are mentions of international payments taking more than a week to be received, which is perceived as a long time by users. This delay in receiving funds can cause inconvenience and affect cash flow for businesses relying on timely transactions.
According to user reviews, recommendations for Payoneer include improving website security and design, considering it as an alternative to PayPal, and using it for international trade. Users highly recommend that Payoneer enhance the security of its website and improve its design with more vivid colors. They also suggest utilizing Payoneer as a safe and efficient payment platform, especially as an alternative to PayPal. Many users find Payoneer particularly useful for international trade, stating that it is the best alternative to PayPal for online transactions. Overall, users highly recommend Payoneer for its high-quality service, security, and user-friendly interface.
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Reviews
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January 16, 2024
Payoneer Review
In my experience, somebody got unauthorized access to my account. I believe my worst mistake was to report that it was hacked. I believe it didn't help me and it made my situation worse. Payoneers support (many different persons contacted me) worked diligently and went through a lot of trouble to put up roadblocks for me in my opinion. In my experience, a Payoneer supporter went as far as to research the validation of Israeli ID cards. In my opinion, their research isn't up to date. The Israeli government extended the validation period In my experience, Payoneer got the address to the Israeli government site, the page about renew your id 2022 with proof. In my experience, this is what has happened and what I've done so far: Somebody got unauthorized access to my account and instantly moved $480 to his own Payoneer account with the email address: (removed but sent several times to Payoneer) without my permission. I received Payoneer's email about the illegal transaction with a link to use immediately if I hadn't authorized it. I clicked the link which led me to Payoneer's maze page with several types of support. It took me around 10 minutes to find the right place.. and I could only find a number in US. I don't live in the US. I can only use my phone in Israel. So I spent another 10 minutes figuring out how to charge Skype so I could call long-distance to the US from Israel. The supporter I talked to would create a ticket. * Got email from a Payoneer supporter. Got told to use another email address and reply to the questions I would receive. They needed a copy of a valid government-issued ID. No reply from Payoneer. I wrote and asked for an update and wrote on LinkedIn, too. Then I was asked one week later to provide a government-issued ID which I'd already done. I had to send another government-issued ID, I was told. I replied that I didn't have any other. I don't have a car and I don't travel. Thus my driver's license is old and in my maiden name. Still valid, though. And I don't have a passport since I have no need for it. In my experience, after several emails from Payoneer asking me for another Government issued ID, which I've already said several times I didn't have, came the email from yet another supporter, around 2:30 am my time. In my opinion, this latest email showed proof of no compassion but lots of energy putting into making things hard for me. In my experience, the supporter claimed falsely that my ID was no longer valid, which is not true. Result: I don't have access to my account. I have lost $480 and also around 4 EUR and around $2.50 USD. Plus a pending payment hasn't been accepted since November 15, and I'm expecting more money coming from Amazon in five days or less. In my opinion do yourself a favor and take out your money from Payoneer.
- I believe they are great at charging fees both for paying for products and for receiving money
- I believe they can accept payments from Amazon KDP and ClickBank
- In my opinion, hey are excellent in making life tough for honest account holders
- In my opinion, Non-existing customer service
- In my opinion, Slow customer service
- In my opinion, Support uses canned replies
- In my opinion, Support either don't understand English or doesn't read it
- In my opinion, Provides a useless link when you need fast help
- In my opinion, Could be smoother in accepting money from private persons
- Being able to receive money from KDP Amazon
- Letting me use a debit card on Amazon
6.666666666666666%
0.7
- Right now a loss of more than $500 (the $480 stolen, the money on my cards, the pending payment they don't accept)
March 24, 2022
Easy to use, secure and very flexible
I use Payoneer to receive payments from the employer. As it's in a different country, Payoneer has facilitated the transactions, it can be used internationally without an issue or many weird fees.
- Seemless integration with other payment options or bank cards. You can use it in any ATM or complete transactions to a variety of banks
- It can be used internationally without many fees
- The platform is easy to understand, very user friendly
- Customer support is also on point most of the time and they have chat options (which is good if you have a busy day, you don't have to be on the phone).
- For some international countries it take a lot to get the physical card. This may be related to the local post office too, but it's a hassle for new users
- It would be good to have tutorials on how to do basic tasks in video or audio, for users that can't read for too long or have a disability
- Ease of use
- Debit card usage
- Easy to use and report if any issue occurs
- Well balanced fees for both employer and employee
- Has never had any issues with processing
Paypal is more common but transaction fees and overall time spent waiting for some transfers if the other person doesn't have paypal or has not used it in a while is a plus for Payoneer.
Less hassle and more options related to types of transactions and places to process payments. As well as less delays in the transactions.
Less hassle and more options related to types of transactions and places to process payments. As well as less delays in the transactions.
March 23, 2022
The best payment platform for freelancers
I started using Payoneer about 6 years ago and it is the best payment platform that I've used as a freelancer. They make it very easy for me to receive payment from international clients because they have any currencies that I can use. Therefore, that means that I can easily get paid from clients in many countries. They also make it very easy for me to either withdraw the funds with my very own Payoneer MasterCard or even withdraw the money to my local bank.
- High security
- Transfers are very quick
- Multiple currencies available to work with
- They provide your very own MasterCard
- Sometimes when you reach out to customer service can are not able to provide information without escalating
- Other departments are not available to provide live assistance you have to wait for an email most times
- The MasterCard
- The banking info in various currencies
- The speed at which they process payments
- Worry free payments
- Increase the number of countries I can do business with
- Easy to send and receive funds to other with Payoneer
When I used TransferWise I needed to add my Payoneer banking info. Therefore, even though I used this I still needed to use Payoneer. TransferWise limits the countries that they send cards to. It would have been easier to use and it would have removed the need to use Payoneer as well.